For me, the story here isn’t that there are complaints against the TSA… I mean seriously, an agency that looks through your personal belonging, no matter how good a job it does, is going to get complaints. As air travel rises, so will the number of complaints. Compound this with Bush & Co’s policies which have turned the TSA and its employees from “men and women protecting us from terrorism” to “fools who only exist to confiscate my 3.2 ounces of shampoo” and you and understand why complaints are piling up.
No… the REALY story is the way that the TSA responded to the rising complaints, saying that the number of complaints has not risen… it’s just that they were previously loosing, not counting and under-reporting travelling grips. — WHAT? — Is that supposed to make me feel better? It’s as if the TSA has said, “Oh… our service really hasn’t changed, we just decided to stop throwing away all the negative comments.” — Hmmm… did these guys used to work for Enron?
From the article:“Recent tallies of complaints about TSA service (not counting baggage-damage reports) suggest the agency did have a difficult time keeping up with big crowds this past summer. Complaints to the TSA about security courtesy, procedures, processing time and personal property fell sharply during the first five months of the year, but began climbing in June, with a 9.2% jump in the total number of complaints, compared with June 2006. By August, total service complaints were 88.1% higher than a year earlier, and September, the most recent month reported by the government, saw a 71.4% increase in TSA complaints.”